Cloud Service Lead

Key Responsibilities:

• Troubleshoot and resolve issues in AWS, Linux, and Windows environments, ensuring high availability and performance.
• Lead incident response efforts, identifying root causes and implementing long- term solutions to prevent recurrence.
• Implement and manage patch management processes to ensure systems are up to date and secure.
• Assign tasks and coordinate team activities to ensure timely project delivery.
• Collaborate with offshore and onsite teams to align on project goals and objectives.
• Participate in the architectural design and planning of new features and systems.
• Maintain documentation related to processes, architectures, and workflows.
• Drive Site Reliability Engineering (SRE) practices, focusing on system performance, reliability, and monitoring.
• Hands-on experience with AWS services (VPC, EC2, EBS, RDS, ALB, ASG, IAM, S3 etc.).and Linux.
• Strong conceptual knowledge of DevOps practices, CI/CD pipelines, and Infrastructure as Code (Terraform, CloudFormation etc).
• Familiarity with monitoring and managing complex centenaried production environment
• Familiarity with app/infra monitoring and log management tools (CloudWatch, Prometheus, ELK, New relic, Datadog, Splunk , Grafana etc).
• Familiarity with automations related to routine operational task.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in a leadership role, managing medium to large-scale projects.
• Strong troubleshooting experience with AWS, Linux, and Windows systems.
• Proficient in web services management using Apache and Nginx.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Experience coordinating between offshore and onsite teams is highly desirable.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Preferred Skills:

• Knowledge of CI/CD practices and tools.
• Familiarity with AWS Compute services and architecture.
• Experience with monitoring and logging tools for system reliability.
• Understanding of SRE principles and practices, including SLAs, SLOs, and error.